Systems | Development | Analytics | API | Testing

Customer Experience in Banking: 5 Keys to Transformation

The banking and financial services industry is evolving rapidly with the advent of new technologies and digital platforms. To stay competitive, banks need to focus on providing superior customer experience to their institutional and retail customers. This should start with the initial Know Your Customer (KYC) process and continue through the entire customer lifecycle. Here are five keys to transforming practices for heightened customer experience in banking and finance.

Buy Your Embedded Analytics and Empower Your End-Users With the Right Data

The value of embedded analytics is unmistakable. Application teams that embed dashboards and reports drive revenue, reduce customer churn, and differentiate their software from the competition. While embedded dashboards create real value, they can also come with real costs. These costs are not always visible when companies plan for their analytics offering but can significantly impact production, scale, and the speed of bringing analytics to market.

Requirement Gathering Blog Series, Part 2: Requirements in the Agile World

This is Part 2 of the Requirement Gathering Blog series by Rahul Parwal. We’d like to thank him for sharing his expertise with the community through this information-packed piece. In the Agile methodology, the requirement-gathering “phase” is not as rigid and formal as in the traditional Waterfall method.