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Customer experiences matter. And many businesses struggle to improve them. More often than not, a bad process is to blame: manual tasks, data spread across too many systems, or even just old ad hoc workflows that linger on because that’s how it’s always been done. But the cost of ignoring these issues is high.

The regulatory and business demands of financial services require teams to collaborate with consistency and accuracy—a difficult task when it comes to enterprise risk management (ERM). Business units often complete their risk management strategic objectives independently, and since each may have its own taxonomies and processes, human errors may go unnoticed, increasing potential risk.

IT leaders who want to scale operations to meet future business needs face an epic challenge—improving operational efficiency while managing risk, ever-growing IT backlogs, and stakeholder expectations. That's where process orchestration comes into play. Process orchestration is not just about efficiency and scale. It's a transformative approach that revolutionizes how work gets done. By automating routine tasks, it frees up your workforce to focus on strategic initiatives.

As generative AI grows in popularity and enterprises scramble to embrace new technology in a scalable, compliant way, it can be difficult to know the right path forward. Your enterprise has already invested in automating processes to free up resources and improve organizational efficiency, but is it enough? This is where intelligent process automation comes into play.

This year at Appian World, we announced the launch of Process HQ. This next-generation process mining capability combines both process and business data in a single place, automating process analysis and empowering users with intelligent recommendations for where and how to take action. And because it’s part of the Appian Platform, you can immediately apply these improvements to your processes using our AI automation and workflow orchestration capabilities.

For organizations looking to automate processes for better performance, a combination of RPA and process mining can help. Let’s take a step back to understand why. Automation that’s implemented without data-backed decisions often yields poor results. And data without action leads nowhere. To get the most out of any technology investment, you have to be sure you're using the right combination of tools and techniques.

AI injects “intelligence” into automation, enabling systems to execute tasks, comprehend complex data, make informed decisions, and learn from outcomes. Unlike technologies such as robotic process automation (RPA), which follow predetermined rules, AI leverages data to evaluate situations and determine the best course of action. Now that we've explored how AI augments traditional automation tools, let's delve deeper into the realm of intelligent automation.

Intelligent automation removes barriers to scaling automation that have hindered business productivity for years. This powerful fusion of technologies automates complex processes, empowering organizations to adapt to change faster and more effectively than ever before.

Automation and artificial intelligence have been key players in financial services for years. Financial institutions have automated routine tasks across fraud detection and prevention, loan application processing, and customer service, to name just a few. But the pace and breadth of adoption will only increase. In the lending market, automated underwriting can be a game-changer.

Enterprises have complex IT and technology needs. To reach business goals, organizations must often stitch together a patchwork of software and IT systems. So, it’s understandable that the thought of adding yet another technology—low-code—might cause trepidation. But low-code excels at integrating seamlessly with any technology. Low-code tools speed up development work and enable rapid application development.