How to chart a roadmap to the pinnacle of data science.
In my last article, I outlined how we in Snowflake Support use contextual data about where our customers get stuck to improve the overall product experience. Now I’ll take you through how your organization can also implement these important feedback loops from support to product enhancements, to your company’s—and your user’s—benefit. Customers don’t wake up in the morning and decide they’d love to spend time with a Support team.
Last week’s announcement of a data fabric approach from Microsoft was interesting to us on a number of levels, most notably for what it confirmed: Data Fabrics are now mainstream. If you’ve not heard why Data Fabrics are the next big thing, then here is a bit of history. Data Fabric is a concept that started to take hold over a decade ago with published research from Forrester.