Monitoring in Edge Flow Manager | Observability with Grafana

This video explains Edge Flow Manager (EFM) integration with Prometheus and Grafana. After installing and configuring Prometheus to scrape, EFM should also be configured to expose metrics. When the time series are in place, Grafana is also installed and configured to visualize exposed metrics. There are some EFM specific Grafana dashboards that are publicly available that can be easily downloaded and imported to Grafana. When everything is configured correctly agent specific dashboards can be accessed from the EFM UI.

Performing Analytics on Call Center Data

Ask any executive if they know what’s going on in their call center, and they’ll assure you they are in control and they know what’s going on. (Executives are always in control and always know what is going on, or so they say.) Then ask the executive what’s actually taking place in the call center, and the executive will say, "We get 10,000 calls each day, and the calls last for 4 ½ minutes." Press the executive a little more: "What are your customers actually saying?

How to Choose the Best Data Visualization for Your Reporting

Data visualization involves visually imparting information to communicate complex data. Graphics such as charts help simplify data so more people can understand the insights embedded within a dashboard or report. Businesses use data visualizations to find and highlight patterns and trends in big data sets, with many data visualization examples available today, including graphs, maps and plots to help others grasp data conveniently.

Sustainability Reporting: A Modern Finance Imperative

ESG reporting is rapidly becoming a key focus area for finance teams around the world. ESG stands for “environmental, social, and governance.” It’s a set of standards through which companies can report metrics that indicate how well their activities align with issues of environmental stewardship and social issues. In late 2021, the International Accounting Standards Board (IASB) announced the creation of a new ESG reporting standard.

5 analytics engineering tools every engineer needs to know

Are you considering venturing into the world of analytics engineering? Analytics engineers are the newest addition to data teams and sit somewhere between data engineers and data analysts. They are technical, business savvy, and love to learn. A huge part of an analytics engineer’s role is learning new modern data tools to implement within data stacks.

Continual Earns SOC 2 Type 2 Compliance

Following Continual achieving SOC 2 Type 1 compliance in January, we’re proud to announce we are now SOC 2 Type 2 compliant. This milestone demonstrates our ongoing commitment to helping our customers protect their data – and their customer’s data – as they build and grow their operational AI platforms. It’s a hard reality for many software projects that security is added late in their development cycle as their market viability becomes clear.