Systems | Development | Analytics | API | Testing

Why do you think professional services is especially valuable for large organizations?

Professional services are especially valuable for large organizations because they move at your pace, navigate complex coordination, and tailor adoption across multiple teams. They also provide a smooth handoff to customer success, ensuring you always have expert support instead of being left on your own. — Mush Honda, Chief Quality Architect at Katalon Follow Katalon for more insights in our series!

What was the customer's journey like with Katalon, and how did we support them along the way?

They started with basic test automation using record-and-playback, then expanded into BDD and full automation with Katalon. As their test suites grew, we helped them scale, parallelizing tests, executing them faster, and consolidating reporting, making it easier to manage large volumes of tests and meet delivery requirements.

What's the value of not going through an implementation alone?

Getting support means reaching value and impact in days instead of weeks or months. Professional services bring proven expertise that accelerates adoption and makes teams the heroes, not the ones struggling to figure everything out alone. — Mush Honda, Chief Quality Architect at Katalon Follow Katalon for more insights in our series!

How do you plan to test 10x more code with the same old tools?

You can’t test 10x more code with the same old tools. As AI dramatically increases code volume and speed, traditional testing becomes a bottleneck. Teams need AI embedded across the entire testing lifecycle to scale testing, boost productivity, and keep releases moving fast without sacrificing quality — Alex Martins, VP of Strategy at Katalon Follow Katalon for more insights in our series!

Can you share what challenge the customer was facing before finding Katalon?

Many customers were struggling with BDD-style test processes — writing structured, English-language scripts that business and tech teams could agree on but couldn’t easily automate. Before Katalon, they lacked a smooth way to turn those scripts or raw requirements into automated tests, which Katalon (and AI features like Studio Assist) finally made efficient. — Coty Rosenblath, Chief Technology Officer at Katalon.

More code, more bugs, same team. So what's your plan?

The plan is to test earlier and faster to keep up with AI-generated code. By using AI-assisted, in-sprint testing and shift-left strategies, teams can catch issues sooner, scale testing with the same team, and maintain quality despite higher code volume. — Alex Martins, VP of Strategy at Katalon Follow Katalon for more insights in our series!

How do professional services speed up onboarding and build confidence and why is that valuable?

Professional services speed up onboarding by helping teams get maximum value fast: through setting clear expectations, calibrating the tool, and working side-by-side so users learn by doing. This builds confidence and leaves teams fully empowered, which is valuable because they can achieve meaningful impact quickly without relying on long-term vendor dependence. — Mush Honda, Chief Quality Architect at Katalon.

How is Katalon's approach to AI in software testing different?

Katalon’s AI approach is different because it builds on tools teams already use, adds AI without forcing process changes, and introduces novel capabilities like generating tests directly from real user behavior. It also applies AI across the entire testing lifecycle, creating a more complete and unified solution than most tools offer. — Coty Rosenblath, Chief Technology Officer at Katalon Follow Katalon for more insights in our series!

Why do testers were initially nervous about Al replacing their work?

Testers weren’t nervous about AI replacing their work, the challenges were actually logistical. Teams struggled with unpredictable pre-production environment changes, global coordination, and unclear deployment windows, which caused confusion during monitoring and adoption. — Mush Honda, Chief Quality Architect at Katalon Follow Katalon for more insights in our series!

How does Katalon support the testing lifecycle?

Katalon supports the full testing lifecycle by using Studio to create tests, TrueTest to generate additional user-based tests, and TestOps to manage everything: from organizing, planning, and executing tests to analyzing results and tracking defects. Together, they ensure tests scale across teams and projects. — Alex Martins, VP of Strategy at Katalon Follow Katalon for more insights in our series!