When record-breaking demand exploded with COVID-related purchases, e-Commerce company Drizly thrived thanks to its modern data stack. Drizy is the world’s largest online alcohol marketplace. From the company’s website and app, users can order their favorite beers, wines and liquors from local retailers, and have them delivered in less than an hour.
We’re proud to share that Xray recently won the Gold Award for Customer Service and Support Department of the Year! We were recognized for our achievements of 99.7% SLA compliance and a 4.8/5 Customer Support Satisfaction. The Customer Sales & Service World Awards® is an international competition honoring achievements in customer experience.
It’s all about the Customer Customers today expect services to be highly personalized. In a digital world tuned to understand your likes, dislikes, interests and preferences we expect a similar level of customization in all aspects of our lives. Insurance is no different. Insurance is not something the average consumer thinks about every day but when a life changing event happens, insurance becomes extremely important. It is in this “Moment of Truth” that insurers excel or fail.
Industry accolades are always nice, and validate the hard work and effort of vast teams behind bringing a world-class product like Qlik Sense to market. But for me, when real-world users raise their voice in unison, that’s when you know you’ve really delivered.
Well into the pandemic and with the E-commerce boom rapidly accelerating due to people needing to stay inside, you’ll need to make sure that your website and mobile applications are performing well under high load for the holiday shopping season and especially for Black Friday and Cyber Monday sale events.
