Systems | Development | Analytics | API | Testing

Building Agent Co-pilots for Proactive Call Centers

Gen AI call center co-pilots can provide enterprises with operational visibility and insights while automating repetitive tasks, to improve the customer experience. In this session, we’ll show how a large health insurance provider implemented an agentic co-pilot designed scale across multiple call centers and environments. To dive deep into the architecture and see a demo of the co-pilot, you can watch the webinar this blog is based on.

Unleashing AI-Driven Innovation: ThoughtSpot's Momentum in Australia & New Zealand

At ThoughtSpot, we’re on a mission to empower every business user to become a data champion. Over the past year, I’ve witnessed firsthand how organizations across Australia and New Zealand are embracing this vision, transforming the way they work, make decisions, and serve their customers. Today, I’m excited to share some of the incredible momentum we’re seeing in the region and to celebrate the forward-thinking organizations leading the charge.

Unlocking AI: Auto-Documentation & Debugging for Distributed Systems

AI is everywhere. Depending on who you ask, it’s either making developers obsolete, or it’s just hype. But for those of us who’ve actually used AI tools in real-world engineering workflows, especially in complex distributed systems, the truth lies somewhere in between. At Multiplayer, we’ve spent the past few years exploring how AI can—and can’t—help solve two of the most persistent challenges in distributed systems: documentation and debugging.

Introducing N|Sentinel: Your AI-Powered Agent for Node.js Performance Optimization

In the fast-paced world of modern software development, performance is no longer just a backend concern—it's a critical driver of user satisfaction, infrastructure cost, and business growth. At NodeSource, we're excited to unveil a new feature in the N|Solid platform that takes Node.js application performance to a new level: N|Sentinel.

Cost Optimization with AI-Powered FinOps

As cloud native applications grow, managing resource usage and controlling costs becomes increasingly complex. Choreo's Cost Optimizer addresses this challenge by providing AI-driven insights and actionable recommendations, enabling developers and organizations to streamline resource utilization and reduce unnecessary expenditures.

Astera's Vision for Agentic AI: The Why Behind Astera AI Agent Builder

Curious to know what inspired the creation of the Astera AI Agent Builder – the fastest way to build, test and launch autonomous AI agents with your enterprise data? In the first episode of Round Table Series, join our AI Product Strategist Ayesha Amjad, AI Product Specialist Muhammad Hasham Qazi, and Software Architect Humza Khatri as they share the story behind the innovation. They’ll talk about the reasons that sparked the idea, the challenges they tackled, and how they’re shaping the future of AI-powered agents with Astera.

AI and the Future of Finance: Decoding Earnings Calls

In this episode, Dana Gardner, Principal Analyst at Interarbor Solutions is joined by Liam Hynes, Global Head of New Product Development at S&P Global Market Intelligence. They discuss how S&P Global Market Intelligence utilizes AI to analyze corporate earnings calls to guide and improve financial reporting. These insights help businesses enhance communication, refine executive performance, and predict market outcomes. The conversation also highlights the use of Snowflake Cortex AI platform and the importance of data-driven decision-making in the financial sector.