Systems | Development | Analytics | API | Testing

10 Customer Success Tools That Work Well For Ecommerce Businesses

Customer service has always been the underdog that significantly affects a business’s performance but is always overlooked due to a lack of time and resources. While businesses focused on generating more revenue, they missed an important contributor to that revenue- a positive customer experience. Using the customer’s perspective to stay aligned with the evolving customer needs is essential for your business to foster a customer-centric culture.

A DataOps Observability Dialogue: Empowering DevOps for Data Teams

A DataOps Observability Dialogue: Empowering DevOps for Data Teams It used to be said that software is eating the world, but now data is running things. And it’s high-functioning data teams who make it all happen. But data teams are facing several obstacles that prevent them from delivering innovative analytics at today’s increased speed and scale. Software teams have been facing the same challenges for 10+ years and have tackled them with DevOps. So why are DataOps teams struggling when DevOps teams aren’t? They’re using the same tools to solve basically the same problem. . . .

Annual NPS Survey Helps Snowflake Support to Continually Improve the Customer Experience

Snowflake recently announced results from the 2022 Customer Experience Survey. Hopefully, you’ve already heard about Snowflake’s overall Net Promoter Score (NPS) of 72*, a score more than three times the industry average of 21, based on the Qualtrics 2021 NPS Industry Benchmarking Report. The survey also asked customers for feedback on specific Snowflake experiences along the customer journey, from initially researching the product to implementation to getting help and support when needed.

Can you really trust your data? - Between 2 bits ep. 06

It’s one of the hottest topics in the world today: can you really trust your data? Whether you’re questioning something you read online or debating if that analysis you saw at work is actually accurate, it can often feel easier to trust your gut than your data. In this week’s episode, our hosts explore just what exactly defines trusted data, and offer some valuable insights into how you can determine if that data you’re relying on is actually something you should trust.

Incremental Strategies to Move Your Data Strategy Forward

Firms are burdened with tech debt and endless regulatory compliance, often leaving innovation last to receive the necessary budgets. Data-fuelled innovation requires a pragmatic strategy. This blog lays out some steps to help you incrementally advance efforts to be a more data-driven, customer-centric organization.