Systems | Development | Analytics | API | Testing

Why Your Customers Hate Your Analytics (and What To Do About It)

Monthly active user rates stuck at 23%. A Slack message about another client who can't find the data they need. A support ticket your team has started to joke about: “Can you export this to Excel?” Once upon a time, embedding dashboards inside your product was a differentiator. Today, this is what the feedback looks like when your analytics stop working. AI agents can now respond to complex questions with meaningful insights in seconds.

Spotter Memory: How Your AI Analyst Learns Your Business

You ask your agent a question. The answer is slightly off. You point out the gap. Spotter fixes it, and that fix doesn't disappear when the session ends. Your team doesn't re-explain the same thing tomorrow. The next analyst doesn't start from scratch. The correction stays, and the work gets better from here. That's what memory makes possible. Not just for you. For everyone who comes after.

Intuitive Surgical's AI for BI powered by ThoughtSpot and Snowflake

I spend my days helping organizations modernize analytics to drive tangible business outcomes and liberate analytics teams from legacy processes. At this year’s Snowflake Summit ’26, I had the pleasure of sitting down with AJ Subbarao, Director of Business Intelligence & AI at Intuitive Surgical (ISRG).

Welcome to the Era of Action: A Message from Ketan Karkhanis

ThoughtSpot has been named a Leader in the 2026 Gartner Magic Quadrant for Analytics and Business Intelligence Platforms. We’re celebrating this milestone while building for tomorrow, as we shift from the Era of Reporting into the Era of Action. Hear a message from our CEO Ketan Karkhanis on what this shift means for our customers and partners, and how companies can win in this next era of AI BI.

ThoughtSpot June Release: Customize Your Agent

Check out what’s new in ThoughtSpot’s latest release! SpotterModel gets smarter: Build complex data models with AI formula suggestions and instant version rollbacks if you make a mistake. No stress, no lost work. Spotter Instructions: Fully customize Spotter’s persona, formatting rules, and strict guardrails. It says exactly what you want it to say—and nothing it shouldn't. Ad Hoc Analysis: Drop local files directly into Spotter for instant answers, or blend them safely with your governed enterprise data.

How to Architect a Clean Context Layer for Trustworthy AI

A CFO asks her AI agent a simple question: "What was our ARR at the end of Q3?" The agent finds the subscriptions table, spots a column called arr, sums it up, and returns $16.4M. Strong quarter. Everyone nods. The real number was $13.9M, but no one in the room knew it yet. I hear some version of this story from nearly every data leader I talk to right now, and it almost always starts the same way. They stand up an AI pilot. It looks sharp in the POC.

data:unplugged 2026 Recap - PAYBACK's Decade of Data Mastery

At the recent data:unplugged 2026 in Münster, Europe’s biggest festival for data and AI, the stage was set for a masterclass in data transformation. Julian Stock, Analytics Reporting Team Lead, and Andreas Weiß, Senior Reporting Engineer, from PAYBACK, Germany’s premier loyalty program, shared the stage to detail a decade-long evolution: the journey from a strict, ticket-based reporting system to a thriving, AI-ready data culture.

Spotter Enhancements

Spotter just got smarter and more in your control. You can now customize your agent's name, persona, output formatting, and guardrails to dictate exactly how it should (and shouldn't) handle data. Set it once, in plain language, and every user across the organization gets a configured, governed Spotter. Other new features include: Ad-hoc file analysis: Upload any flat file directly into Spotter and start asking questions instantly, solo or blended with your governed data.