Systems | Development | Analytics | API | Testing

Enterprise customer support has reached an inflection point. The AI customer service market now exceeds $15 billion, and Gartner predicts agentic AI will autonomously resolve 80% of common customer service issues by 2029. Yet many organizations still struggle with platforms that deflect rather than resolve, require months of implementation, or lack the compliance depth needed for regulated industries. The difference between success and failure often comes down to choosing the right AI agent platform.

Recent headlines are impossible to ignore. AI adoption is driving an enormous surge in demand for energy to power data centers and the storage systems operating within them. Energy constraints have become a primary bottleneck for data center development, with long grid connection queues and capacity backlogs.

If you work in banking operations, you know what a green bar report is. You probably have a stack of them arriving every morning: end-of-day balancing reports, settlement summaries, general ledger extracts, and transaction logs that run hundreds or thousands of pages. These reports are printed in fixed-width text with alternating green and white bands so someone with a highlighter can trace a number across 132 columns without losing their place.

July was an enterprise month. Most of what shipped answers the questions that come up once a test team grows past a handful of people: how do we hand documentation to an auditor, where is the evidence for this step, who changed this result and when, and how do we run the same suite against a feature branch without rebuilding the integration every time.

Flaky tests erode trust in the pipeline one rerun at a time. Learn why tests flake, how to tell a flaky test from a real regression, and how to fix the root cause instead of just hitting rerun.

Mainframe reports are one of the oldest and most persistent data extraction challenges in enterprise IT. They are generated by COBOL programs, printed by JES2/JES3 spoolers, and exported as fixed-width text files from IBM i Series, z/OS, AS/400, and similar systems. They power critical operations in banking, insurance, government, healthcare, and manufacturing. They also look nothing like the documents that modern AI extraction tools are designed for.

TL;DR: Fiserv platforms generate fixed-width.rpt files where every field sits at an exact character position. Astera ReportMiner maps those positions through a visual template editor, extracts the data, validates it against your business rules, and writes it directly to Excel, CSV, or 200+ other destinations. One template handles every future instance of the same report type, and the full pipeline runs unattended on a schedule.

Getting an answer from your data has never been faster. Turning that answer into something you can share still takes hours. Genie, our AI Analyst, made it possible for anyone to answer questions about performance. Ask “Why did conversions drop last month?” or “Which marketing channels drove the most pipeline?” and you’ll get a clear answer in seconds, with the charts to back it up. But some answers are worth more than a reply in a chat.

You can now execute DDL and DML operations through the Managed Data Lake Service.

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