Systems | Development | Analytics | API | Testing

Customer Service AI Orchestration: Smart Intake Isn't Enough

Customer service AI orchestration connects AI-driven intake to the backend systems and people who actually resolve a request, not just the chatbot that receives it. Every request should trigger an end-to-end resolution, not stop at an automated response. The real challenge with AI in customer service isn’t adoption; it’s fragmentation.

The AI Code Verification Crisis: Meet AURA, the Platform Built to Solve It

AI didn't remove the release bottleneck, it moved it downstream. Code volume exploded, verification didn't. The old QA model isn't broken, it's outgrown: 80% of engineering teams have already traced a production incident to AI-generated code. AURA is Sauce Labs' answer, the only full-lifecycle release assurance platform built to close the gap. It continuously verifies every release against business intent, authoring, running, and regenerating tests in an autonomous learning loop, with humans in control.

Migrating a LoadRunner Script to OctoPerf With an AI Agent

A VuGen script is C. Some scripts are a recorded journey with helpers around it, others are a framework that happens to send a few requests. OctoPerf 17 ships a LoadRunner migration playbook for AI agents whose first job is to tell you which one you have. Real prompts, real output, script downloadable. Target: JPetStore, our public MyBatis demo shop. Every step is reproducible. One Action.c, HTTP recording level, eight transactions walking a purchase. Around them: It replays green in VuGen.

Agentic QA demo: Stop fixing broken test scripts

See agentic testing in action with SmartBear BearQ. BearQ uses autonomous agents to explore your application, uncover defects, create regression tests, and adapt testing as your product changes – with human oversight built into the process. Broken, flaky test scripts eat up hours every sprint – and still leave gaps in coverage. SmartBear BearQ replaces constant script maintenance with agentic QA, so testing can move beyond predefined paths without giving up human oversight.

Migrating a NeoLoad Project to OctoPerf With an AI Agent

Migrating a load testing project is rarely hard. It is long, and easy to abandon halfway. OctoPerf 17 ships a NeoLoad migration playbook for AI agents. Real prompts, real output, project downloadable. Target: JPetStore, our public MyBatis demo shop. Every step is reproducible. One User Path, split Init / Actions / End, six containers walking a purchase. Around them: Download it to follow along.

Automating eLearning with AgentSpot: A 7-Agent Pipeline

Seven AgentSpot agents now augment every step of our content development pipeline, shifting our team’s focus from manual operational tasks to high-value content development and strategy. Our eLearning development team at ThoughtSpot manages around 50 courses and hundreds of videos across six learning paths on ThoughtSpot University. We build enablement content for external customers: business users, business analysts, data experts, and administrators.

AgentSpot for Product - Product Discovery

Watch how AgentSpot builds a Product Discovery Agent that reads support tickets, sales calls, Slack threads, CRM notes and product analytics, clusters what customers keep raising into ranked themes, and hands your PMs the pattern, the accounts affected, the evidence behind it and what to do next. What is AgentSpot? AgentSpot is an Agentic Workforce Platform for building workflows that make decisions, take action, and deliver results across every system your business runs on, grounded in your data.

AgentSpot for Product - Opportunity Planning Agent

Watch how AgentSpot builds an Opportunity Planning Agent that reads your validation brief in Confluence, queries your GTM and product models in ThoughtSpot for the evidence behind it, weighs the build options against real pipeline and roadmap themes, and publishes a decision-ready brief with a named bet, a priority call, and a now-next-later path, so your next planning cycle starts from evidence instead of opinion.