Systems | Development | Analytics | API | Testing

The pull request looked perfect. Two approvals, clean diff, all checks green. The team shipped it Thursday afternoon. By Friday morning, support tickets were coming in. On a popular mid-range Android device, the new checkout button rendered behind a promotional banner: visually present but physically untappable. Every reviewer read that code, yet none of them could have caught it, because the defect was never visible in the diff. It only ever appeared on the device.

Many teams assume that if an API passes functional tests, it’s ready for production. Functional testing, however, only verifies that endpoints return correct results for individual requests. It does not reveal how the API behaves when subjected to heavy traffic or sustained load. Under real-world conditions – such as a surge of users logging in simultaneously – APIs that pass functional checks may still experience latency, errors, or outages.

You've probably seen the demos. An AI model kicks off a task, hands pieces of it to other AI models, and somehow the whole thing gets done. Emails drafted, code reviewed, reports summarized — all without a human in the loop. While a single agent doing one thing is impressive, the true paradigm shift occurs when transitioning from single-agent to multi-agent AI systems. It looks like magic. It isn't.

You Can't Govern What You Can't See A decade ago, cloud and API sprawl got ahead of governance, and enterprises spent years trying to account for costs they'd never tracked. Today, we're seeing the same pattern around AI, with hundreds of customers proxying traffic via Kong AI Gateway, which includes LLM, MCP, and agent connectivity. *AI spending will reach $2.59 trillion in 2026.* I regularly like to share what we're seeing in production at Kong.

SmartBear BearQ, an agentic QA system, has won a 2026 CRN Tech Innovator Award. CRN, a brand of The Channel Company, named BearQ a winner in the Application Development and DevOps category, calling it out among the most innovative technologies shaping the IT channel this year. AI has changed how fast software gets built, but for many organizations, testing hasn’t kept pace.